*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
  --ptc-blue: #1a3c6e;
  --ptc-accent: #2b7de9;
  --ptc-light: #f4f7fc;
  --ptc-text: #1e1e2e;
  --ptc-muted: #6b7280;
  --radius: 8px;
  --shadow: 0 2px 8px rgba(0,0,0,0.08);
}
body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; color: var(--ptc-text); background: var(--ptc-light); min-height: 100vh; }
.header { background: var(--ptc-blue); color: #fff; padding: 18px 32px; display: flex; align-items: center; gap: 12px; }
.header .logo { font-size: 1.25rem; font-weight: 700; letter-spacing: -0.5px; }
.header .sub { font-size: 0.85rem; opacity: 0.75; }
.main { max-width: 680px; margin: 0 auto; padding: 48px 24px 80px; }
.hero { margin-bottom: 40px; }
.hero h1 { font-size: 1.85rem; font-weight: 700; color: var(--ptc-blue); margin-bottom: 10px; }
.hero p { color: var(--ptc-muted); font-size: 1.05rem; line-height: 1.6; }
.card { background: #fff; border-radius: var(--radius); box-shadow: var(--shadow); padding: 32px; margin-bottom: 24px; }
.card h2 { font-size: 1.1rem; font-weight: 700; margin-bottom: 18px; color: var(--ptc-blue); border-bottom: 2px solid var(--ptc-light); padding-bottom: 10px; }
label { display: block; font-size: 0.88rem; font-weight: 600; margin-bottom: 5px; color: var(--ptc-text); }
input, textarea, select { width: 100%; padding: 10px 13px; border: 1.5px solid #d1d5db; border-radius: 6px; font-size: 0.95rem; font-family: inherit; transition: border-color 0.15s; }
input:focus, textarea:focus, select:focus { outline: none; border-color: var(--ptc-accent); }
.field-invalid { border-color: #dc2626 !important; }
textarea { resize: vertical; min-height: 90px; }
.field { margin-bottom: 16px; }
.form-message { margin: 0 0 16px; padding: 12px 14px; border-radius: 6px; border: 1px solid #fecaca; background: #fef2f2; color: #991b1b; font-size: 0.92rem; line-height: 1.5; }
.ticket-box { margin: 0 auto 24px; padding: 14px 16px; max-width: 400px; border-radius: 6px; border: 1px solid #bfdbfe; background: #eff6ff; color: #1e3a8a; font-size: 0.98rem; }
.btn { display: inline-block; background: var(--ptc-accent); color: #fff; font-size: 1rem; font-weight: 600; padding: 12px 28px; border: none; border-radius: 6px; cursor: pointer; transition: background 0.15s; width: 100%; text-align: center; }
.btn:hover { background: #1a6dcc; }
.btn:disabled { opacity: 0.7; cursor: wait; }
.emergency { background: #fff8f0; border: 1.5px solid #f59e0b; border-radius: var(--radius); padding: 18px 22px; margin-bottom: 24px; }
.emergency strong { color: #b45309; display: block; margin-bottom: 4px; }
.emergency a { color: var(--ptc-accent); text-decoration: none; font-weight: 600; }
.footer { text-align: center; color: var(--ptc-muted); font-size: 0.82rem; margin-top: 48px; }
.footer a { color: var(--ptc-accent); text-decoration: none; }